Cancellation & Refund Policy

At Picnic in a Bubble, we understand that unforeseen circumstances may arise, and we strive to accommodate our clients as best as possible. However, due to the nature of our services, which involve advance preparations, catering arrangements, and staffing, the following cancellation policy applies:

1. Full Refunds

• Eligibility: Cancellations made at least 24-48 hours & prior to the scheduled booking date, qualify for a full refund.

• Process: Refunds will be processed within 2–5 business days through the same payment method used during the booking.

2. Same-Day Cancellations & Partial Refunds

• Eligibility: Cancellations made on the day of the booking date qualify for a 50% refund.

• Reasoning: By this time, essential arrangements, including catering and staffing, may already be underway.

• Process: Refunds will be issued within 2–5 business days.

3. Postponements

• Flexibility Offered: Instead of canceling, we encourage clients to consider postponing their booking.

  • Postponement requests must be made at least 24 hours before the scheduled time.

  • Postponed bookings can be rescheduled within a 90-day period, subject to availability.

  • No additional charges apply for the first postponement. Subsequent rescheduling requests may incur a handling fee.

4. No-Show Policy

• If clients fail to arrive or do not notify us of their intention to cancel or postpone, the booking will be considered a no-show, and no refund will be issued.

5. Extreme Weather Conditions

• Outdoor Events: If extreme weather prevents the picnic from proceeding, clients will have the option to:

  • Reschedule the booking to a later date.

  • Receive a full refund if cancellation is due to weather conditions deemed unsafe by Picnic in a Bubble.

6. Non-Refundable Deposits

• For large group bookings or custom experiences, a non-refundable deposit may be required at the time of booking. This deposit will not be refunded in case of cancellation but can be applied to a rescheduled date.

7. How to Cancel or Postpone

• Contact Us: To cancel or postpone a booking, please contact us via:

  • Email: info@picnicinabubble.co.za

  • WhatsApp: +27 66 253 6268

  • Phone: +27 66 253 6268

• Details Required: Provide your name, booking reference number, and reason for cancellation or postponement.

8. Refund Timelines

• Refunds will be processed promptly but may take 2–5 business days depending on your financial institution.

By confirming your booking with Picnic in a Bubble, you agree to abide by the terms outlined in this cancellation policy. For any questions or clarifications, please feel free to contact us.